At Coastierge, we are committed to providing high-quality services and ensuring customer satisfaction. Our refund policy describes the terms and conditions for requesting refunds for services purchased through our platform.

1. General Refund Guidelines

• Refunds are only applicable for services where cancellations or refunds are permitted by the service provider (e.g. airlines, hotels, transport operators).
• Refund requests must be submitted within the period specified at the time of booking.
• Refunds will be processed using the original payment method used for booking.

2. Eligibility for Refund

• Cancellable Reservations: Services explicitly marked as cancellable may be eligible for a refund, subject to the cancellation terms provided during the booking process.
• Non-Cancellable Reservations: Some services may be marked as non-refundable at the time of booking. Refunds will not be issued for such services.
• Partial Refunds: If you cancel only part of your booking (for example, a segment of a trip), you may be entitled to a partial refund under the service provider’s policy.

3. Refund Process

• To request a refund, contact us at [Insert Contact Information]. Include your booking reference number and the reason for the request.
• Refund processing times may vary depending on the service provider’s policies, but generally take 7-14 business days from the date of approval.
• Coastierge will notify you once your refund request has been reviewed and processed.

4. Cancellation Fees

• Coastierge may charge a small cancellation fee to process refunds, as stated in the terms at the time of booking. This fee will be deducted from the refund amount.
• Third-party service providers (e.g. airlines, hotels) may also charge cancellation or service fees, which will be deducted from your refund.

5. Exceptions

Refunds will not be issued in the following situations:

• Failure to show up for a booked service ( no-show ).
• Cancellations made after the allowed cancellation window.
• Errors caused by incorrect or incomplete information provided by the customer during the booking process.

6. Force Majeure Events

In the event of events beyond our control (e.g., natural disasters, government restrictions, pandemics), refunds will be subject to the policies of the respective service providers. Coastierge will assist you in communicating with the providers, but cannot guarantee refunds in these situations.